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Credit Unions #1 in the 2019 Ipsos Financial Service Excellence Awards for Customer Service Excellence among all financial institutions

Oct 28, 2019

For the fifteenth consecutive year, Canada’s credit unions have won multiple awards in the Ipsos CSI Financial Service Excellence awards, being recognized in seven categories, four of them as the sole winner. Particularly notable were the wins in “Customer Service Excellence” and “Values My Business” categories.

The full list of categories in which Canada’s Credit Unions were winners includes:


  • Customer Service Excellence (sole winner)
  • Values My Business (sole winner)
  • Branch Service Excellence (sole winner)
  • Live Agent Telephone Banking Excellence (sole winner)
  • Financial Planning & Advice
  • Online Banking Excellence
  • Automated Telephone Banking Excellence


Learn more about the results here.